Museum Operations and Retail s
Act as Organisational lead for all visitor experience and museum operations, including weekly opening, private tours and school visits
Act as Duty Manager 2 days per week (Monday and Friday), ensuring all opening up and closing down procedures are followed, and volunteers are briefed appropriately
Circulate end of week reports, flagging any operational issues
Be the onsite lead for any health and safety and safeguarding issues
Be the site security and safety operational lead, leading on all compliance including the annual compliance calendar (for example annual PAT testing, annual security reviews), ensuring relevant information is cascaded across the staff and volunteers, escalating to the Director and Board as appropriate
Manage and maintain all operational policies and procedures (Lost Property…etc)
Act as the first point of escalation for routine operational matters, escalating to the Director when necessary
Take an effective and pragmatic approach to risk management, including taking responsibility for the Organisational compliance calendar, risk register, accident reporting and fire safety monitoring
Lead the Museum's retail function, including oversee quarterly purchasing for retail and merchandising calendar, producing quarterly reports on sales, and suggest new product lines

Team Leadership
Train and lead Volunteer team, along with Learning Producer, to deliver excellent visitor experience, and achieve targets for donations, Gift Aid and Membership
Work with the Learning & Audience Producer to maintain an annual training calendar for casual staff and volunteers (including but not limited to fire Safety, First Aid, Safeguarding, How to use the till)
Manage the Museum's cleaner, ensuring the museum is presentable to all visitors and guests
Manage the Finance Coordinator, ensuring all finance processes are properly followed
Manage the weekend Duty Managers and the casual Duty Managers, incl