Visitor Experience Duty Manager

Visitor Experience Duty Manager

Saatchi Gallery Closing date: Tue, 17 Nov 2026

Artform: Charity
Role: Creative
Contract: Contract
London
  • Full time
  • £30k-£40k

Tue, 03 Nov 2026 "> published -

Job Summary

This position is a full-time role working 5 days out of 7 for a total of 42.5 hours each week. The role requires some weekend working each month and shifts that may start early or end late. Based at Saatchi Gallery, Duke of York's HQ, King's Road, SW3 4RY.

Job Description

As the Visitor Experience Duty Manager, you will be responsible for ensuring an exceptional experience for all visitors, managing the day-to-day operations of the Gallery, and ensuring the smooth running of various events and exhibitions.

This is a key role that requires excellent organisational and leadership skills, as well as a passion for creating memorable experiences to all visitors.

Job Requirements

Proven experience in a customer service or visitor experience role, preferably in an arts or cultural institution.
Good spoken and written English.
Strong leadership and management skills, with the ability to motivate and inspire a team.
Line management experience.
Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, staff, and stakeholders
Exceptional organisational and multitasking abilities, with the ability to prioritise tasks and work under pressure
Proficiency in MS Office and experience in computer systems and software, including ticketing systems.
Excellent time-management skills
Ability to manage challenging situations
Flexibility to work evenings, weekends, and public holidays as required.

Job Responsibilities

Oversee and manage the visitor experience, ensuring all visitors receive exceptional customer service and have a positive experience at the Gallery
Line manage and train a team of Visitor Experience Assistants, ensuring they are equipped with the knowledge and skills required to provide excellent visitor service & perform their duties.
Implement visitor engagement strategies to enhance the overall visitor experience
Coordinate and schedule staff to ensure adequate coverage during Gallery opening hours, events, and exhibitions
Act as the main point of contact for any visitor inquiries, complaints, or feedback, resolving issues in a professional and timely manner
Manage the sale of tickets on site and lead the efforts to address any issues concerning tickets.
Collaborate with Communication and Learning teams to promote exhibitions, events, and educational programmes.
Support the Building Management team and prioritise security, health, and safety of staff and visitors.

Job Overview

  • Job Title: Visitor Experience Duty Manager
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Charity
  • Role: Creative
  • Contract: Contract
  • Closing date: Tue, 17 Nov 2026
  • Location:
    London
    | view on Google Maps

Job: Visitor Experience Duty Manager

Job: Visitor Experience Duty Manager

Organisation: Saatchi Gallery

Postcode: SW3 4RY

How to Apply

To apply please send a CV and a covering letter outlining your suitability for the role to Sarah Witt via email to [email protected], with the subject line VE DUTY MANAGER.
The closing date for applications is 10pm 17 November 2026. All applications will be considered but only applicants selected for interview will be contacted.