What You'll Be Responsible For

Working closely with Global Head of Production and Visitor Experience in the delivery of the attraction's live experiences, ensuring an engaging environment for guests
Oversee the main stage programme including hosted segments, live entertainment and interactive presentations
Champion recruitment, training and development of a team of adjudicators, performance hosts and challenge coaches
Manage official record-breaker celebrations and special moments, ensuring they are delivered with impact and professionalism
Manage the day-to-day performance of challenge coaches and engaging hosts who support guests in attempting record-breaking activities
Support the operational delivery of adjudication processes and official record-breaker celebrations
Drive compliance across health and safety, audits, and operational processes
Ensure Standard Operating Procedures are embedded, followed and continuously improved
Lead delivery of educational and school-focused experiences, ensuring sessions are curriculum based and engaging
Work closely with the General Manager and the Head of Operations to ensure live programming aligns with guest flow and venue operations
About You

You will bring:

Experience leading a live entertainment function and performance-based teams within attractions, events or entertainment environments
Strong storytelling and creative presenting skills
Ability to motivate a team and deliver high-energy guest engagement
Experience in rehearsing, directing and delivering live show content
A solid understanding of health and safety, compliance and operational standards
Experience in duty management, making decisions in a live operational setting
The ability to organise, prioritise and remain calm under pressure
Why Join Us

This role operates within a live immersive attraction environment requiring flexibility across evenings, weekends and peak trading periods. The Head of Experience will be highly visible across the attraction, leading