Operations Manager

Operations Manager

Pro Corda Trust Closing date: Mon, 23 Nov 2026

Artform: Music
Role: Admin, Secretarial & PA
Contract: Permanent
East
  • Full time
  • £25k-£30k

Wed, 04 Nov 2026 "> published -

Job Summary

Pro Corda is seeking a full-time Operations Manager to oversee the day-to-day operations of our music education charity and its historic site. You will ensure the smooth running of all activities, making sure the site is safe, welcoming, and compliant with all legal and charitable obligations.

Job Description

You will support the delivery of concerts, residential courses, and both community and commercial events. You will also manage volunteers, contractors, and suppliers.

This is a broad role, working closely with the charity's CEO to ensure the highest quality output for this well-loved music charity and site at a key stage of transition and growth.

We are seeking candidates with experience of administration and production, ideally in an arts context. Taking initiative, working resourcefully with tight budgets, and the ability to work flexibly and collaboratively, are essential within this small, dynamic charity.

1. Administration
- Manage administration of all residential courses and activities delivered by Pro Corda Trust (PCT)
- Liaise with students and their families, ensuring prompt, accurate replies to all inquiries
- Liaise with schools, teachers, and freelance staff regarding all PCT activities
- Oversee the administration of PCT's National Youth Chamber Music Prize, coordinating with schools, adjudicators and participating students/ families as needed
- Proactive administration of bursaries and scholarships for PCT's programmes
- Generate invoices and follow up for prompt payment, liaising closely with PCT's bookkeeper, and managing payment plans where needed
- Support CEO with Board management (coordinating meetings/ collating board papers)
- Ensure PCT's digital filing structure is managed rigorously, setting up an archive system for historic paperwork
- Arrange stock takes for office and housekeeping supplies, ordering materials as needed, within budget

2. Data Management:
- Ensure the active, accurate management of all PCT's data, in close liaison with the Marketing Manager
- Act as Data Protection Officer for PCT, ensuring all working with PCT are aware of the latest legislation as needed to keep our students'/ customers' data secure

Job Requirements

3. Communications Support:
- Draft professional communications for students, parents, donors and other stakeholders
- Support marketing activity in collaboration with the Marketing Manager
- Assist with social media activity and website updates as required
- Help ensure consistent and professional communications across all platforms

4. Facilities Management:
- Maintain an accurate record of all works required and completed on PCT's buildings
- Liaise with Maintenance Manager and contractors to ensure all works are completed to a high quality and according to the highest priorities, while remaining within budget
- Act as key liaison point between site residents and PCT's Maintenance Manager/ contractors
- Liaise with external housekeeping support to ensure the site is kept in an appropriate condition for all activities
- Coordinate piano tuning as needed to ensure condition is maintained appropriately for activities on site

Job Responsibilities

5. Customer Service
- Deliver excellent customer service to all stakeholders.
- Manage incoming telephone, email and visitor enquiries professionally and efficiently, acting as the first point of contact for all inquiries
- Build positive relationships with students, families, funders, volunteers, and partners.

6. Safeguarding Support
- Act as Deputy Safeguarding Lead, deputising for the DSL during residential courses
- Ensure all safeguarding policies are kept up to date
- Ensure accurate record keeping for any safeguarding issues arising
- Adhoc Duties In liaison with the CEO

Job Overview

  • Job Title: Operations Manager
  • Salary: £25k-£30k
  • Hours: Full time
  • Artform: Music
  • Role: Admin, Secretarial & PA
  • Contract: Permanent
  • Closing date: Mon, 23 Nov 2026
  • Location:
    East
    | view on Google Maps

Job: Operations Manager

Job: Operations Manager

Organisation: Pro Corda Trust

Postcode: IP16 4TD

How to Apply

How to apply

Please submit a CV and covering letter outlining your suitability for the role to [email protected]. Alternative application formats are welcome. If you require any adjustments during the recruitment process, please contact us to discuss your needs.

Deadline: Monday 23rd November, 9am