What It's Like to Work Here

At IWM, we're driven by a shared purpose: helping people understand the impact of conflict and the experiences of those affected by it. The Retail & Admissions department welcomes over 2 million visitors each year across five permanent operations and plays a vital role in generating income, delivering outstanding customer service and acting as an ambassador for the IWM brand and values. At HMS Belfast, you'll be part of a team welcoming more than 300,000 visitors annually to one of London's most iconic historic attractions. Working across the admissions desk and shop, you'll help visitors get the most from their experience by providing information about the ship, supporting ticket sales and guidebook sales, promoting retail products and delivering a warm, professional welcome from the moment they arrive.

Why This Role Matters

Retail & Admissions Assistants play an important role in creating a positive and memorable experience for every visitor to HMS Belfast. Through excellent customer service, strong product knowledge and proactive sales skills, you'll help visitors engage with the stories of those who served aboard the ship and understand the wider history of the Royal Navy and twentieth-century conflict. Your contribution also supports IWM's financial sustainability. By promoting admissions products, guidebooks, memberships, donations and retail sales, you'll help maximise income while ensuring visitors enjoy an engaging and welcoming experience.