Job Description

Delivering the highest standards of customer care at all times through a pro-active, welcoming and friendly manner. Using your initiative where appropriate and problem-solving whilst maintaining a calm and warm manner.

Ensuring the venue is presented to the highest possible standards in terms of cleanliness and maintenance. To report any maintenance issues to the Duty Manager as soon as possible so a resolution can be quickly sought.

Carefully checking tickets of customers, ensuring they are at the correct show and area of the theatre in a friendly and helpful manner.

Supporting access patrons before and during performances, responding to individual requirements with professionalism, sensitivity, and care.

Supporting the venue commercially by pro-actively selling various products in a charismatic and energetic manner.

Promote and contribute to an inclusive, welcoming, and accessible environment for all patrons, ensuring every guest feels respected, supported, and valued throughout their visit.

Protecting the performance, ensuring there is no photography, videography and disturbances to the audience and performers. Carefully balancing the requirement of delivering an exceptional service with the wishes of the company.

In the event of an emergency, you will be responsible for the safe evacuation of all customers within the building. You will need to be ensure you are pro-active in the safety of the audience and your colleagues and reporting any issues in an efficient, calm and professional manner.

Our minimum rate of pay is £13.42 per hour with a minimum shift length of 3.75 hours per shift, with a potential offer of 30 hours per week subject to availability.