Retail Assistant (Annualised: 1050 hours)
Royal Air Force Museum Closing date: Tue, 17 Nov 2026
- Part time
- £10k-£15k
- Apply now
Thu, 05 Nov 2026 "> published -
Job Summary
Job Description
Retail Assistant
Part-time, Annualised: 1050 hours per year - Midlands
£14,122.50 per annum
What We Are Looking For
The museum is looking to recruit a Retail Assistant who will be on a permanent annualised contract, working 1050 hours per annum.
Join our team and help deliver exceptional visitor experiences while supporting the Museum's commercial success.
Key Responsibilities
Deliver outstanding customer service and ensure excellent visitor experiences
Drive sales through the promotion of retail products and commercial experiences.
Operate EPOS systems, process transactions and oversee accurate cash handling.
Maintain attractive, fully stocked and well-presented retail displays.
Assist with stock control, replenishment and inventory accuracy.
Safely operate and manage commercial experiences.
Ensure compliance with health, safety and security procedures.
Assist with staff training, scheduling and day-to-day team organisation.
Support opening, closing and cash reconciliation procedures.
This is a permanent, part-time role working 1050 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
The role will be based at our Midlands site.
Job Requirements
About You
Previous experience in a retail, visitor attraction, hospitality or customer service role.
Experience handling cash and using EPOS systems.
Passion for delivering exceptional customer service and achieving sales targets.
Flexible approach to working, including weekends and busy visitor periods.
Job Responsibilities
Provide high standards of customer care through pro-active and re-active engagement with visitors.
Operate commercial experiences, and associated tills.
Maximise commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times.
Quickly report any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate.
Ensure all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks.
Operate flexibly across a range of customer care roles.
Accurately cash-up and reconcile tills/EPOS system as required.
Utilise all visitor interactions as an opportunity to promote additional income generation.
Useful Links
Job Overview
- Job Title: Retail Assistant (Annualised: 1050 hours)
- Salary: £10k-£15k (pro-rata)
- Hours: Part time
- Artform: Museums
- Role: Customer Service
- Contract: Permanent
- Closing date: Tue, 17 Nov 2026
-
Location:
| view on Google MapsWest Midlands
Job: Retail Assistant (Annualised: 1050 hours)
Job: Retail Assistant (Annualised: 1050 hours)
Organisation: Royal Air Force Museum
Postcode: TF11 8UP
How to Apply
Please click on the following link to apply for this role. You will be taken to our applicant tracking system: https://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=bd097685-2f56-43b0-a5ef-d151d3fa3a89
You can find more information about the application process, as well as the benefits of working for the museum at https://www.rafmuseum.org.uk/about-us/job-vacancies.
The closing date for applications is: 11.59pm on 17 November 2026
Interviews will take place on: 27 November 2026
- Contact name: Michelle Grant
- Contact email: [email protected]
About Royal Air Force Museum
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.