Duty Manager

Duty Manager

Genesis Cinema Closing date: Fri, 20 Nov 2026

Artform: Film
Role: Customer Service
Contract: Permanent
London
  • Full time
  • £30k-£40k

Fri, 06 Nov 2026 "> published -

Job Summary

We are searching for a driven individual with experience of leading a dynamic team and a passion for cinema to manage daily operations and grow with us.

Job Description

London's largest independent cinema is looking for a full time Duty Manager to join our vibrant and exciting team. We are a 1000 seat, five-screen family-owned independent cinema in London's ever-changing East End and the site has been entertaining customers for over 120 years. Alongside our major release, indie and art house program, we host a wide variety of events and festivals, from poetry slams and swing dance classes to major film festivals and film premieres, always ensuring we work closely with the local community. In addition to the largest auditorium in East London, Genesis also encompasses our new outdoor cocktail and dining venue, The Yard, Bar Paragon and Kitchen serving delicious cocktails and award winning food plus the Grindhouse Caf serving locally roasted Nude Espresso coffee and fresh locally baked pastries.

Job Requirements

Essential attributes the successful candidate will be able to demonstrate:
A passion for customer service and providing unique experiences with an eye for service and presentation detail
A deep passion and knowledge of film and cinema
Experience of leading a team during high volume and high pressure service periods within a cinema, theatre or entertainments venue
Experience of events management and handling of talent
An understanding of food hygiene, first aid and health and safety practices
Projection and AV experience desirable but not essential
Experience of working with box office and POS software
Experience of handling and recording daily finances

Job Responsibilities

The main job role will involve, but is not limited to the following:
Managing and motivating a team of up to 20 staff across multiple departments per shift.
Being proactive and reactive on a daily basis to all cinema operations.
Working closely with the venue management team to plan and organize over 100 events each year
Executing sales and promotional projects and activities
Training staff to provide the highest levels of customer service.
Ensuring cleanliness, food hygiene and health and safety procedures are met
Being responsible for venue, customer and staff safety and security
Managing and recording daily finances

Job Overview

  • Job Title: Duty Manager
  • Salary: £30k-£40k
  • Hours: Full time
  • Artform: Film
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 20 Nov 2026
  • Location:
    London
    | view on Google Maps

Job: Duty Manager

Job: Duty Manager

Organisation: Genesis Cinema

Postcode: E1 4UJ

How to Apply

To apply please send your CV and a cover letter stating how your experience applies to the role and what you can bring to the team to [email protected]

This application period for this position will close at 9am on Friday 20th November.