Reporting to the Visitor Experience Operations Manager, you will play a key role in planning and coordinating Visitor Experience operations, including managing staffing rotas, payroll and staffing budgets, while supporting the team to achieve agreed KPIs and commercial objectives.

You will line manage the Visitor Contact & Insight Coordinator and undertake regular duty management shifts, helping to ensure the museum operates safely, smoothly and to consistently high standards.

Key areas of focus include:
- Managing Visitor Experience rotas, staffing resources, payroll and staffing budgets.
- Supporting operational planning and identifying opportunities to improve efficiency and visitor experience.
- Line managing and developing the Visitor Contact & Insight Coordinator, with oversight of visitor bookings and enquiries.
- Undertaking duty management responsibilities, including health and safety, security and emergency procedures.
- Leading and coaching the Visitor Experience team to deliver excellent customer service and achieve operational and commercial KPIs.