Welcome Host
Southwark Cathedral Closing date: Thu, 19 Nov 2026
- Part time
- £25k-£30k
- Apply now
Mon, 09 Nov 2026 "> published -
Job Description
Part of a team of Welcome Hosts to providing a warm welcome and overall excellent visitor experience at Southwark Cathedral. Delivering a friendly and engaging visit and ensuring a high standard of customer service, you will be at the frontline of delivering the Cathedral's Vision and growing visitor numbers, donations and engagement.
This is an exciting place to work, in the heart of London next to Borough Market. We're a fun and friendly team, creating a space in the centre of London for worship, events, talks, film shoots and community life, like no other. No one day is the same, and with a supportive team around you, there is a packed agenda to help more people discover and engage with who we are and what we do at Southwark Cathedral.
Job Requirements
Excellent interpersonal skills with people at all levels - internally and externally, and able to work collaboratively in an approachable and constructive manner (E)
Excellent customer service skills (E)
Confidence in using a contactless card reader and have good cash handling skills (D)
Experience within a heritage, public engagement or visitor attraction (E)
Experience of dealing with customer complaints (E)
Proactive in providing a warm, friendly welcome to all visitors and maintaining a calm and professional disposition, even in stressful situations (E)
Understanding of and enthusiasm for the Cathedral's overall vision and values (E)
Sympathy with the Christian faith (E)
Pragmatic and solution-oriented (E)
Job Responsibilities
Provide a warm welcome to the Cathedral, taking an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more;
Proactively engage with the visitors and congregation across the site, encouraging visitor retention and satisfaction;
Refer any visitor in need of pastoral care to the Day Chaplain or clergy;
Encourage visitors to donate to the Cathedral and facilitate use of the various platforms available in the Cathedral and online.
Direct visitors to the Cathedral Shop and Caf encouraging secondary spend;
Promote the sale of information products such as the Visitor Map and Guidebook;
Maintain the Welcome Desk and other public areas with supplies of promotional materials
Compile a record of visitor numbers by counting and recording daily totals
Comply with all Health, Safety, Security and Safeguarding policies and procedures, promoting a culture of safety and wellbeing.
Job Overview
- Job Title: Welcome Host
- Salary: £25k-£30k (pro-rata)
- Hours: Part time
- Artform: Charity
- Role: Customer Service
- Contract: Permanent
- Closing date: Thu, 19 Nov 2026
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Location:
| view on Google MapsLondon
Job: Welcome Host
Job: Welcome Host
Organisation: Southwark Cathedral
Postcode: SE1 9DA
How to Apply
Please complete the application form on the Church of England Pathways website at Church Of England Vacancies - Welcome Host (Part time) by 11.59pm on Thursday, November 19th.
Please note that we are unable to accept applications received by email.
- Contact name: Rosie Ward
- Contact email: [email protected]
About Southwark Cathedral
Southwark Cathedral has been a place of Christian worship for over 1400 years. It stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues, the offices of major companies, schools and diverse residential communities. The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It is an inclusive Christian community that offers a welcome to all.