Ecommerce Assistant

Ecommerce Assistant

Gardens, Libraries, and Museums (GLAM), University of Oxford Closing date: Tue, 24 Nov 2026

Artform: Museums
Role: Customer Service
Contract: Permanent
South East

Mon, 09 Nov 2026 "> published -

Job Summary

You will join the Retail Merchandising team at the Ashmolean Museum, where commercial income supports the Museum’s collections, research and activities. You will help deliver an efficient and engaging online shopping experience while supporting the Museum’s retail operations.

Job Description

About the role
You will join the Retail Merchandising team at the Ashmolean Museum, where commercial income supports the Museum's collections, research and activities. You will help deliver an efficient and engaging online shopping experience while supporting the Museum's retail operations.

You will process online and wholesale orders, write and update accurate product listings, respond to customer enquiries and support online promotions. You will also assist with stock deliveries, records, replenishment and movement between Museum locations.

This is a permanent, full-time post, working 36.5 hours per week.

The role involves regular manual handling, with training provided, and may require early starts, evenings, weekends or Bank Holidays. There is potential to work from home one day per week.

Job Requirements

About You
You will have excellent organisational skills, attention to detail and the ability to manage competing deadlines independently.
You will bring experience of writing or maintaining ecommerce content, strong IT skills including retail systems and Microsoft Office, and a customer-focused approach to problem-solving.
You will be comfortable handling stock and enthusiastic about retail sales. Experience of Shopify and an interest in art or archaeology would be advantageous.

Job Responsibilities

Online shop
Lead on the processing and fulfilment of customer and wholesale orders in a timely manner, adhering to all GDPR and PCI compliance rules
Liaise with Buying and Merchandising teams to ensure new product range plans are identified and uploaded to the online store.
Lead on maintaining and updating online listings, ensuring all information is accurate and up to date, such as imagery and product description.
Assist in improving user experience through site content, banners, landing pages, merchandise, and promotional features.
Regularly communicate with customers by telephone and email quickly and professionally to resolve order queries.
Assist the Merchandising & Ecommerce Manager and Buying & Visual Merchandising Manager in organising photography shoots for product ranges.
Escalate any observed online shop errors or potential security issues to the Merchandising & Ecommerce Manager and Assistant Merchandising & Ecommerce Manager.

Useful Links

Job Overview

  • Job Title: Ecommerce Assistant
  • Salary: £25k-£30k
  • Hours: Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Tue, 24 Nov 2026
  • Location:
    South East
    | view on Google Maps

Job: Ecommerce Assistant

Job: Ecommerce Assistant

Organisation: Gardens, Libraries, and Museums (GLAM), University of Oxford

Postcode: OX1 2PH

How to Apply

You will be required to upload your CV and a Supporting Evidence Form using the attached template as part of your online application. Your Supporting Evidence Form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
Only applications received online by 12.00 midday (GMT) on Tuesday 24 November 2026. Interviews are expected during the week commencing 7 December 2026.