Technical Services Manager, FM Operations & Technical Services

Technical Services Manager, FM Operations & Technical Services

The British Museum Closing date: Sun, 29 Nov 2026

Artform: Museums
Role: Technical & Production
Contract: Hybrid
London

Mon, 09 Nov 2026 "> published -

Job Summary

This is an exciting opportunity to take a leading role in the management of technical services across the British Museum’s complex Grade I listed estate.

Job Description

As the Museum's technical services expert, you will ensure that our buildings and systems are maintained effectively, remain compliant with statutory requirements and support the needs of a world-leading cultural institution.

You will provide authoritative technical advice, oversee the performance of the Museum's third-party facilities management supplier and act as a key interface between the Museum, contractors, consultants and internal stakeholders. You will also contribute technical expertise to maintenance, infrastructure and capital projects, while helping to modernise processes, strengthen documentation and address backlog maintenance.

The role includes line management of the Assistant Technical Services Manager and offers the opportunity to shape continuous improvement, sustainability and operational resilience across the Museum's technical services.

Job Requirements

Educated to degree or professional qualification level in a relevant subject, or with equivalent experience at a strategic level in Facilities Management with membership of relevant professional bodies (CIBSE, BIFM, IET etc.)
Experience in technical services and facilities management within a heritage, cultural or similarly complex built environment.
Have a detailed understanding of building services, including their design, operation and maintenance, together with strong knowledge of statutory compliance, building regulations, health and safety and fire safety requirements.
Knowledge of working with Grade I or Grade II listed buildings and experience managing third-party facilities management suppliers and contracts.
You will be a confident and collaborative leader, able to manage outsourced teams, build effective stakeholder relationships and influence senior colleagues.
You will be able to communicate complex technical matters clearly, take ownership of problems.

Job Responsibilities

Act as the Museum's technical services expert, providing advice on building services, statutory compliance, maintenance, operational risks and the technical requirements of infrastructure and capital projects.
Ensure effective planned preventative and reactive maintenance across the estate, including the identification of critical infrastructure and the monitoring of statutory inspections and remedial works.
Manage the performance of the hard facilities management supplier through service levels, key performance indicators, audits, customer feedback and NEC4 contractual communications, using CEMAR where required.
Review technical proposals, project briefs and scopes of work to ensure they are technically sound, compliant, strategically aligned and provide value for money; oversee the technical approval and handover of completed projects.
Lead and support the development of technical services through effective line management, continuous improvement.

Useful Links

Job Overview

  • Job Title: Technical Services Manager, FM Operations & Technical Services
  • Salary: £50k+
  • Hours: Full time
  • Artform: Museums
  • Role: Technical & Production
  • Contract: Hybrid
  • Closing date: Sun, 29 Nov 2026
  • Location:
    London
    | view on Google Maps

Job: Technical Services Manager, FM Operations & Technical Services

Job: Technical Services Manager, FM Operations & Technical Services

Organisation: The British Museum

Postcode: WC1B 3DG

How to Apply

All applications should be made via the BM website by 23:59 on Sunday, 29 November