Key responsibilities

You will be responsible for setting up the church before concerts and ensuring all equipment and litter are cleared away afterwards. You will welcome audiences, promoters and musicians, delivering excellent customer service and dealing with on-site queries or complaints, escalating issues to management where appropriate.

You will report any operational, booking or health and safety concerns promptly, provide cover for pre-paid ticket collection at the Box Office when required, and keep up to date with activities across St Martin's to ensure effective communication with colleagues and other departments.

You will also be expected to maintain a smart appearance and wear the required uniform, work collaboratively with colleagues, attend training where necessary and follow all health, safety and emergency procedures.

About you

You will have excellent organisational skills and attention to detail, alongside outstanding customer service and communication skills. You will be friendly, positive and welcoming, with the ability to work collaboratively as part of a diverse team. You will be confident dealing with queries and resolving problems, with a genuine enthusiasm for creating memorable visitor experiences.

An interest in or knowledge of classical music would be an advantage, but is not essential.

Most shifts would be evening shifts between 3 and 3.5 hours, with the occasional longer shift on days with multiple concerts or a bigger set up. Currently we are looking to fill shifts every evening through December and ideally are looking for candidates who have good availability throughout December