Flight Information Service Officer

Flight Information Service Officer

Imperial War Museum Closing date: Sun, 29 Nov 2026

Role: Customer Service
Contract: Permanent
East

Wed, 11 Nov 2026 "> published -

Job Summary

The Flight Information Service Officer (FISO) plays a vital role in maintaining the safety, efficiency and reputation of IWM Duxford's airfield.

Job Description

Through clear communication, sound judgement and adherence to aviation regulations, you'll help ensure the safe movement of aircraft and the effective coordination of airfield operations.

Your work will directly support flying activities, historic aircraft operations, visitor experiences, air shows and special events. By delivering high operational standards and working collaboratively with colleagues and stakeholders, you'll help Duxford remain a world-renowned centre for aviation heritage, learning and public engagement.

Job Requirements

A Radio Operator Competence Certificate (ROCC).

A current full UK driving licence.

Good working knowledge of Microsoft Word and Excel.

GCSE English and Mathematics at Grade C/Level 4 or equivalent.

Strong verbal and written communication skills, with the confidence to communicate clearly and accurately.

The ability to build positive working relationships and collaborate effectively with a wide range of people.

Strong attention to detail and the ability to work accurately in a safety-critical environment.

A professional, customer-focused approach and a commitment to high operational standards.

An interest in aviation, airfield operations or aviation heritage.

Job Responsibilities

Provide a safe, efficient and professional Flight Information Service in accordance with CAA regulations, local procedures and aerodrome instructions.

Support the safe day-to-day operation of the airfield through effective communication with pilots, operators and other airfield users.

Conduct routine airfield inspections, identify hazards and ensure issues are reported and addressed promptly.

Carry out meteorological observations and assist with the inspection and upkeep of meteorological equipment.

Support wildlife hazard management activities, including the operation of bird-scaring equipment.

Undertake basic flight planning activities, maintain operational records and ensure information is accurate and up to date.

Originate NOTAMs and assist with maintaining aerodrome publications and operational documentation.

Support air shows, events and flying displays, helping ensure activities are delivered safely and efficiently.

Useful Links

Job Overview

  • Job Title: Flight Information Service Officer
  • Salary: £25k-£30k
  • Hours: Full time
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 29 Nov 2026
  • Location:
    East
    | view on Google Maps

Job: Flight Information Service Officer

Job: Flight Information Service Officer

Organisation: Imperial War Museum

Postcode: CB22 4QR

How to Apply