Maintain relationships with third-party fulfilment and storage partners; ensure adequate inventory and packaging materials are available to fulfil orders seamlessly.

Process and fulfil (including manual handling & packing) Serpentine artist edition orders directly.

Oversee correct inventory transfer logging in Shopify across the Enterprise team; conduct regular stock audits for editions, merchandise, and publications/catalogues.

Track incoming and outgoing inventory in coordination with internal departments, suppliers, and logistics partners to optimise stock levels and address discrepancies promptly.

Physically receive, organise and move incoming and outgoing inventory, publications, artist editions and merchandise between retail sites and on-site and off-site storage, including manual handling and use of trolleys where required.

Oversee condition checking, location tagging, and stock updates for editions and publications in the Archive Room; consolidate and update year-end audit records.

Assist the Finance team with assigning budget codes to income and expenditure invoices.

Collaborate with the Data Systems & CRM team to maintain accurate Salesforce records.

Assist the Head of Enterprise and Edition Production Manager with the sourcing, development, and delivery of artist editions and merchandise. Take direct ownership of select production projects.

Create website product pages and coordinate product photography in preparation for new product launches.

Oversee inventory and production of generic and bespoke packaging for both point-of-sale (POS) and online order fulfilment.

Actively participate in team brainstorms to generate creative commercial ideas for products, editions, and operational workflows.

When working on-site maintain visually appealing, clean, organised, and well stocked retail spaces across gallery locations.

Oversee sales and internal Enterprise Request inboxes, handling enquiries and fulfilling requests.